Policies

CANCELLATION POLICY: In order to cancel a class reserved and return it to your account, you must unreserve/early cancel before you are within 24 hours of the class. Once your class is cancelled, the class will be returned to your account to be used at a future date. We do not offer refunds and the class is not refunded. If you haven't cancelled your class before you are within 24 hours of the class, resulting in a late cancel or no show, you will lose your credit. You cannot email or text NYC TWERKOUT FITNESS to cancel or reschedule. It must be done via your online NYC TWERKOUT account via mindbody online. There are no exceptions.

 

REFUND POLICY: All sales are final. There are no refunds for any class, intensive, workshop or masterclass purchases. There are no exceptions. In order to cancel a class reserved and return it to your account, you must unreserve/early cancel before you are within 24 hours of the class. Once your class is cancelled, the class will be returned to your account to be used at a future date. We do not offer refunds and the class is not refunded. If you haven't cancelled your class before you are within 24 hours of the class, resulting in late cancels or no show, you will lose your credit. You cannot email or call Nyc Twerkout to cancel or reschedule. It must be done via your online Mind Body Online account. There are no exceptions.  Please note there are no refunds, exchanges, or credits for WORKSHOPS, INTENSIVES OR MASTERCLASSES. Purchased sessions are non-transferrable. 

WORKSHOPS, INTENSIVES OR MASTERCLASSES:  Workshops, Intensives, and Masterclasses sales are final. There are no refunds, exchanges, or credits for WORKSHOPS, INTENSIVES OR MASTERCLASSES. Purchased workshop, intensive, or masterclass sessions cannot be rescheduled. Packages cannot be used for workshops, intensives, or masterclasses. Please note there are no refunds, exchanges, or credits for WORKSHOPS, INTENSIVES OR MASTERCLASSES. Purchased sessions are transferrable. 

 

PACKAGES: All sales are final. Packages are to be used by the purchaser only and cannot be transferred. Classes not cancelled before you are within 12 hours of your class are considered Late Cancels and are subtracted from your class package as used.  Packages expires automatically on the expiration noted at time of purchase. You can extend packages that are expired for a reactivation fee of $10. The fee will extend your package for 1 month. You are not eligible for reactivation if your package has been expired for over six months.

 

LATE POLICY: We do understand that things happen, so we allow for a 10 minute grace period after class has started. After such, you will not be able to join the class. This is considered a late cancel/no show. You will lose your credit. There are no exceptions.

 

MEMBERSHIPSClients are agreeing to monthly payments in exchange for set amount of classes per month. Clients may select any NYC Twerkout Fitness class being offered during each 30 day cycle. Classes not used within each 30-day period do not carry over and cannot be transferred. Classes not cancelled before you are within 24 hours of your class are considered Late Cancels and are subtracted from your class pack as used. Memberships are a 3-month minimum term. Contracts will auto-renew at the end of three months. Member must notify us within 30 days of start of next 3-month cycle to cancel contract.

 

WAITLIST: To obtain a position on our waitlist you must purchase a single class. If you do not make it off of the waitlist and into the requested class, the class credit is returned to your account. It is not refunded and all sales are final. If you add yourself to one of our waitlists, you will be notified via email when you make it into the class. Please be sure to update your email preferences in order to receive email correspondence from us. If you make it into the class, you are CONFIRMED for the class. The latest you will be added to the class is 2pm - day of class. If you do not make it into the class, the credit will be returned to your Banana Skirt account. It is not refunded.Any late cancels will be treated as such. Not being aware that you were added to a class is not a valid reason for a late cancel or no show and will not be refunded or credited. You must select Subscribe to email reminders & notifications to receive notice that you have been added to the class. If you are on the waitlist and wish to be removed prior to being added to the class, you must log into your account and remove yourself from the waitlist. Calling or emailing Banana Skirt will not remove you from the waitlist.

 

PHOTO PERMISSION: NYC Twerkout Fitness reserves the right to use all photographs, slides and videos taken of all individuals while participating in Twerkout Fitness programs for any and all publicity purposes. If you do not wish to have your photo used, you must submit a written letter to the Twerkout Fitness stating this. Please address all correspondence to the Communications Department.

All photos and videos taken before during and after classes/workshops/events are property of NYC TWERKOUT FITNESS. These will be used for promotional and marketing purposes. If you wish to receive photos and videos emailed to you from class, you will need to contact Nikki@nyctwerkout.com and request an invoice to pay for images/videos. Otherwise you will need to visit out social media pages and share photos used. 

 

LIABILITY WAIVER: By signing up for and/or attending classes, events, activities, and other programs of NYC Twerkout you hereby acknowledge that Twerkout Fitness is in no way responsible for the safekeeping of your personal belongings while you attend class. You understand that Twerkout Fitness classes may be physically strenuous and you voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. You agree that neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Twerkout Fitness or its members for any personal injury, property damage/loss, or wrongful death, weather caused by negligence or otherwise...